Student Technology Support
Location and Hours
Student Technology Support is located INSIDE the Computing Center at Cox Hall, 2nd floor Cox Hall above the food court. Follow the signs!
Closed for Intersession Maintenance May 14-18.
The Computing Center will be closed due to building construction 1st Summer Session (May 15 - June 29).
Student Technology Support will have limited walk-in support during construction. Please call ahead to schedule an appointment.
404.727-5093
Summer office hours are Mon-Fri, 10a-4p.
Student Technology Support Services
UTS Student Technology Support supports all of the following operating systems:
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Windows 7
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Windows Vista
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MacOS 10.5, 10.6, 10.7
UTS staff and student employees can:
- Setup EmoryUnplugged wireless connectivity on student laptops and personal wireless devices (including cell phones and PDAs)
- Scan and clean your computer
- Install the latest UTS-supported anti-virus software and virus definitions
- Install a suite of anti-spyware solutions to combat future infections
- Assist with general operating system troubleshooting
- Uninstall ANY programs that pose security risks to your computer, including P2P software.
Note: Most wireless setups can be facilitated quickly on a walk-in basis. Removing viruses and resolving spyware/malware related issues can take quite a bit of time. Computers exibiting virus-related symptoms will have to be checked in for remediation.
In order to leave your computer you must have the following items:
- Laptops: must be accompanied by a power cord
- Desktops: just the computer (no cords, monitors, keyboards, etc.)
- Laptops/Desktops: the recovery disks that came with your computer.
To check on the status of a laptop/computer dropped off at Student Technology Support, please call 404-727-5093.
Post and get answers to your computing security-related questions at:IT_Security_Q&A@learnlink.emory.edu
FYI
- Student Technology Support is a free service for students and only students. We do not work on faculty or staff computers. Faculty or staff with a computer problem should contact their local support
- Students must be the owner of the computer(s) they bring to Student Technology Support
- We operate on a first-come, first-serve basis
- You must have power cords for laptops and recovery disks for both laptops and desktops.
- Students are responsible for backing up their data before it is brought in for repair. We do not save or back up copyrighted media files.
- We make every effort to remediate your computer within two-three business days. (Some issues, however, will take longer to remediate, such as dire operational system problems.)